Data Update Issue

February 6, 2021

Anna avatar
Written by Anna
Updated over a week ago

On February 6, 2021, we had a data update issue that resulted in some of our customers losing their data for Instagram stories and Instagram hashtag posts published between February 5, 2021, 3:00 pm and February 6, 2021, 12:25 pm (GMT).

The bug that caused the issue was resolved and we were able to recover most of the data. Unfortunately, we were unable to restore image previews and media type (image or video) for affected Instagram stories. Such stories will appear blank on your report but will provide correct numbers for the graphs.

Instagram hashtag reports may have posts missing on February 5 and 6. Hashtags under 3000 posts were unaffected.

We understand that customers rely on data and apologize for any impact this issue caused. If you have any questions regarding this issue, please don’t hesitate to reach out to our team at

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