If your metrics are not as you expected, one of these explanations could help:
- Stories expire after 24 hours - we can only track live stories from your Instagram business account.
- We cannot track re-posts from other accounts.
- Live video cannot be tracked.
- If a story was added to your highlights, it will not be available as part of your metrics if it has already expired.
Still need to ask a question? You can contact our friendly support team by emailing: [email protected]