If your metrics are not as you expected, one of these explanations could help:

  • Stories expire after 24 hours - we can only track live stories from your Instagram business account.

  • We cannot track re-posts from other accounts. 

  • Live video cannot be tracked.

  • If a story was added to your highlights, it will not be available as part of your metrics if it has already expired.

Still need to ask a question? You can contact our friendly support team by emailing: [email protected]

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