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FAQs and Troubleshooting
FAQs and Troubleshooting

Need a hand? Our FAQs and Troubleshooting guides can help!

How to properly open a CSV File from in Excelto display emojis and special characters correctly
Can I track multiple social profiles with one account?
Can I track other accounts than my own?
How to fix "No required permissions" errorHow to give all necessary permissions from Facebook
How to fix connection with InstagramA step by step guide to help you successfully connect your Instagram profile to
Does have an Affiliate Program?
How to change background color?Learn how to enable and disable dark mode on
Can I see Instagram Collab posts on
Why don’t I see data for some of my Instagram stories?
Why is data missing for my Twitter hashtag?
Can I get historical data for my Twitter Hashtag?
How can I see Total Reach for my Instagram profile?
How can I see Total Reach for my Facebook Page?
Can I track Reels with how you can access your Reels data
How can I export my data?Learn how you can export your analytics reports
Can I export more than 10,000 CSV entries?
How long does it take to generate a social report?
Is there a limit for Hashtag posts?
Does track Instagram ads and promoted posts?
How can I customize my report export?
Does offer a free trial?
I can't connect my Instagram Business Profile4 steps that will help you connect your Facebook Business page
How to Convert Your Personal Instagram Profile to a Business Profile
I can’t connect a new Instagram account
Does have an API?
How do I cancel my account?