Whenever you connect an Instagram account or a Facebook page to Minter.io, you need to give our app some necessary permissions to work properly.
These permissions can expire for multiple reasons without even you noticing, for example, because of changing your password, enabling or disabling two-factor authentication, page admin changing your role on the page, or other unspecified security reasons.
You will also need to re-authorize our app's permissions if you have provided granular permissions when connecting your Facebook account or recently added or been granted admin access to a new page.
If you see a No required permissions error when you're trying to connect an Instagram profile or a Facebook page to Minter.io, it means some necessary app permissions are missing. To ensure Minter.io has all the necessary permissions:
Re-authorize Minter.io permissions on Facebook
In your personal Facebook account, navigate to Settings & privacy > Settings > Security and login > Business Integrations and remove the Minter.io integration by selecting it with the checkbox and then clicking the 'Remove' button.
Don't worry that you'll lose your data! Everything will stay the same if you follow these steps.
Go to your Minter.io account and try connecting your Instagram profile or Facebook page.
You'll be directed to Facebook to give our app new permissions. When you get to the step to " Choose what you allow", please ensure all the permissions are turned on.
If you don't provide all the requested permissions, Minter.io cannot work properly.
Check you have admin permissions
You can grant our app all the necessary permissions only if you have the required access level to the Facebook page.
To see your role for a Classic Page:
Go to your page and click Settings in the bottom left.
Select Page Roles in the left column.
On that page, you can see your role listed below your name.
For a Classic page, Admin or Editor permissions are required to connect your account and access all the features of Mineter.io.
To see your New Page experience access:
In your Facebook account, click on your profile photo in the top right.
Click See all Profiles and select the page you want to connect.
Click your page name in the left menu.
Click Manage, then click Page access.
Click your name to view access.
For New Page Experience, you need Insights, Content and Ads permissions to connect your profile and access all the data Minter.io provides.
If you do not have the required role or page access, you need to contact the page owner or Business Manager admin to request those permissions. Learn how to give permissions to a Facebook page here: Managing roles for your Facebook page.
If the administrator of your page requires two-factor authentication, it needs to be set up on your personal Facebook profile too. You can find out how to enable two-factor authentication here: How two-factor authentication works on Facebook.
If you have any questions, don't hesitate to contact us via the in-app live chat or at firstname.lastname@example.org.