1. Make sure your Instagram account is connected to the right Facebook page.
In the Instagram app on your mobile device, go to your profile and click the account menu in the top right, and then Settings at the bottom. Select Linked Accounts > Facebook. Please make sure that your Instagram account is connected to the right Facebook Page on this screen.
2. Make sure you are an admin of the Facebook Page
To link your your brand's Facebook page, you first need to be an admin of that page on Facebook. To see your role on the page, go to the page on Facebook, click Settings at the top of your page, then click Page Roles in the left column.
Please note that you need role permissions granted directly through the page settings, and not via Business Manager. You can ask other page admins to use the page settings on Facebook to give you the required permissions.
3. Make sure we have permissions
Go to your Facebook Account Settings > Business Integrations (https://www.facebook.com/settings?tab=business_tools) and remove Minter.io from the integrations, then go back to your Minter.io account and try connecting Facebook again. When you get to the step to check "what you allow" on Facebook, please make sure you give our app all the required permissions to all your managed pages.
Please keep in mind that if you have other pages connected through your Facebook account, these pages will disconnect and you'll need to reconnect them to our platform.